Facebook /  Information about Sitecore XP and XC environments is maintained via dedicated records which are stored separately from support cases or service requests. Yes, you can search and download support dll’s from https://kb.sitecore.net but only if the support patch has been written up and article relating to it exists on the KB. The Sitecore Managed Cloud documentation is divided into three segments which includes an overview of the Managed Cloud service, and documentation for both Standard and Premium customers. Sitecore XP 9.0.0 and 9.0.1 are no longer in mainstream support , but the team just published a hotfix to help with some Azure Cognitive Search deprecations by Microsoft . Sitecore Managed Cloud is a Cloud-based hosting service provided by Sitecore that you can use to host your Sitecore Cloud deployments on Microsoft Azure. Available via the Support Portal interface. There are two ways to create and maintain such records: 1. To save effort when opening new support cases and to help provide consistent and up-to-date information to Sitecore Support team, Sitecore Support Portal enables customers and partners to save and reuse data about their Sitecore environment configuration. When using Support Case Creation form, if Environment Label field is populated, an environment record will be automatically created or updated upon submitting a support case. It only takes a minute to sign up. The patch should be installed only if recommended by Sitecore Support. If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. We aim to be transparent with our customers, partners, service providers, and web visitors about how we handle data in all your interactions with Sitecore, so that you know how your information is kept safe and secure. Digital transformation. Youtube, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. My Environments page can be accessed by visiting Cases menu item and then clicking My Environments button: On this page, it is possible to create new environments, update the existing, and delete the outdated ones. Please select a topic for your feedback * Your Feedback * Please enter your email address * We appreciate your feedback, but we cannot reply or give product support here. Takeaways from Sitecore Symposium 2020 with Blastic. At Sitecore we understand the value of data, and the importance of protecting it. With industry-leading content management, digital marketing and commerce solutions, our enterprise-level .NET platform empowers brands to deliver digital experiences that resonate. Announcing Sitecore Experience Edge, an exciting new SaaS feature for Sitecore Content Hub and Sitecore Experience Manager (XM) Read the press release DIGITAL MARKETING SOLUTIONS. The digital experience platform and best-in-class CMS empowering the world's smartest brands. kb.sitecore.net: The Support Knowledgebase represents the collected wisdom of Product Support Services, and is your first port of call for known issues, security bulletins, and diagnostics advice. Easy management of all your files in one location. Facebook /  Check KB 077333to find more information about Sitecore Patches. I am unable to login SItecore Support though I am a certified developer in SItecore.I tried accessing the support portal with the same credentials that I use for Community.I tried contacting Sitecore at 'webmaster@sitecore.net' but did not get any reply.Any body as an idea on how can I sort it out. Insights blog. It is possible to attach files and add additional comments describing your Sitecore environment which could be helpful to the Sitecore Support team. Once appropriate Sitecore environment record is selected, related fields such as Product Version or Web Server OS that correspond to this environment record will be auto-populated. Any related issues and other feedback should be reported via support portal, check KB 654910 for details. Note: The Upload button can be used starting from Sitecore XP 10.0.0. Available via the Support Portal interface. After seeing the sitecore.xdb.referencedata.client in the trace I looked at the reference data database and saw that it was pegged at 100% DTU usage - after finding the KB, I applied Sitecore.Support.312397.sql and restarted the Reference Data App service, the 10-18 second delay on the homepage disappeared and the problem was resolved. You can configure the languages … Sitecore.Modules.EmailCampaign.Util.IsMessageBodyRequest() If the method returns true, the EXM is requesting the message body, otherwise it is a normal page request. LinkedIn /  This article explains how to work with the My Environments feature on Sitecore Support Portal. 0 0 0 0 Updated on Jul 30 Sitecore.Support.293880 For any issues, post on Sitecore Stack Exchange with jsstag 2. Slingbox Support Site Feedback Please complete this form for web site feedback only. Sorry, but we didn't find anything for your query. Only for files smaller than 50 MB. Thanks, support no-access certified-developer; SuhasMuralidhara_2017969474 4 Jun 2015 6:02 … We've created 6 steps to help secure the investment needed to ramp up your content operations. We would like to show you a description here but the site won’t allow us. This will impact all installations of Sitecore on version 8.2.x using MongoDB 3.4. Download and attach the resulting archive to the support ticket or upload it to the Sitecore Support Box Storage. Sorry, but we didn't find anything for your query, Connect With Sitecore On: Sitecore Support Program overview Updated: December 14, … On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. Twitter /  For Sitecore 6 the Mainstream and Extended support are already expired and there is a lot of possible valuable changed for you in Sitecore 9.x Help us help you . Environment records on Support Portal are always connected to a specific Sitecore Account. For technical support issues, click Contact Us. Providing correct information is critical in helping Sitecore Support team to effectively resolve support cases. Environment information is only saved or updated if Environment Label field is not empty. Assets3 Support Portal users that have established relationship with this account are able to view, use, and update all corresponding environment records. Sitecore compatibility table for Sitecore XP 9 and later Updated: November 23, 2020. marketplace.sitecore.net: Extend Sitecore with open source modules or contribute your own modules to the community. Any related issues and other feedback should be reported via support portal, check KB 654910for details. https://kb.sitecore.net/articles/654910#HowToCreateASupportCase. Any related issues and other feedback should be reported via support portal, check KB 654910for details. Developer Tools . Twitter /  Send feedback about the documentation to docsite@sitecore.net. Sitecore.Support.441349 Last updated at Mon, 12 Oct 2020 13:59:33 GMT Setting the 'Date and Time' field of the 'Archive Item' function creates an English version of … File an issue on GitHub 3. Youtube, https://kb.sitecore.net/articles/654910#HowToCreateASupportCase, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. I hope I am asking in the right place, let me know otherwise! for my company, or about the. There are two ways to provide files to Sitecore Support: Attach to a ticket. 6 min read Jose Santa Ana Insights blog. LinkedIn /  Connect With Sitecore On: smarttech.com/kb/171425 Learnmore ThisguideandotherresourcesforSMART NotebookandSMART Learning SuiteareavailableintheSupportsectionoftheSMART website For quick questions, Sitecore Slack 4. Support for updates or service packs terminates with the end of support of the initial release. Heavy investment in product quality, stability and usability can be found throughout 8.1 to help our customers take advantage of Context Marketing and engage in full brand experience management. Upload of large files is allowed (up to 4 GB). I want to learn about. On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. Deliver memorable experiences with. Check KB 077333to find more information about Sitecore Patches. Upload to Sitecore Support Box Storage. Environment Label is used to identify the environment in the future. For Development, Production, or other environment types, it is good practice to always maintain a dedicated record for each of them as correct identification of the type of the environment and its details help Sitecore Support understand the impact of the issue and determine appropriate troubleshooting techniques. Do not use the Upload button on the Support Package page of the previous versions, because the related Sitecore Support FTP server has been decommissioned. Assets3 If some parameters of the environment have changed (for example, Sitecore was upgraded to a later version), appropriate fields on the case creation form can be modified and the corresponding environment record will be automatically updated with the new values for future use. Language choice options for EXM messages The Email Experience Manager supports multi-language message dispatch. Server-side JSS components are supported by Sitecore via normal support channels.JavaScript open source JSS components are not supportedby Sitecore Support, but pull requests and issues on GitHub are welcome. For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). When creating a new support case related to Sitecore Experience Platform (XP) or Sitecore Experience Commerce (XC) software, information about the Sitecore environment affected by the reported issue has to be provided. Sign up to join this community Just for curiosity, I tried to apply the latest release of Sitecore.Support.156916 in my Sitecore instance 9.3 but when trying to Unlock/UnloackAll item(s), I get exceptions. This means that if a Sitecore Implementation Partner has registered relationship with a Sitecore Customer (https://kb.sitecore.net/articles/073804), both Customer and Partner users will be able to access environment information related to this customer's account. If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. Content. Sitecore Product Support Lifecycle Updated: October 01, 2020. The patch should be installed only if recommended by Sitecore Support. … IMPORTANT UPDATE (Jan. 30, 2020): The EOL has arrived and we now … How to get C-suite buy-in for a content hub. General information about how to create support cases is provided in the following article: Sitecore is composed of four products that work together seamlessly. 1. MongoDB has announced end of life (EOL) support for MongoDB version 3.4 in January 2020. If you can find it on the KB then you will be provided with a link to the dll and any supporting config which you can easily download. People buy experiences, not just products. Sitecore.Support.315140 TargetHostName provided in site definition is now used as the host for generating links in sitemap.xml rather than the request host name, to facilitate multi-domain environments. Available on demand. Hear the trends in digital marketing, Sitecore release updates, and more. Sitecore Stack Exchange is a question and answer site for developers and end users of the Sitecore CMS and multichannel marketing software. Why Sitecore? Sitecore 8.1 is a comprehensive improvement to Sitecore 8.0 and incorporates all of the feedback that we have received from customers, partners, and analysts since Sitecore 8.0 was released. For information about the overall use of Sitecore Support Portal, please review this article: KB654910. Check KB 077333 to find more information about Sitecore Patches. 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